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At Influx Markets, we respect your privacy and are committed to protecting the personal information you provide when using our exchange, wallet, and related services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances under which it may be shared.
Depending on how you use our services, we may collect:
Personal Information: Name, email address, phone number, date of birth, residential information, and identity-verification information.
Account Information: Login details, account preferences, wallet information, and security settings.
Transaction Data: Deposits, withdrawals, transfers, exchanges, wallet addresses, transaction history, and related payment information.
Device and Technical Information: IP address, browser type, device type, operating system, unique identifiers, and information about how you interact with our platform.
Compliance Information: Information and documentation required to verify your identity, prevent fraud, and comply with applicable KYC, AML, sanctions, and regulatory requirements.
We may use your information to:
Provide and operate our exchange and wallet services.
Process deposits, withdrawals, transfers, and exchanges.
Verify your identity and maintain account security.
Detect and prevent fraud, unauthorized activity, and financial crime.
Comply with applicable legal and regulatory obligations.
Maintain, improve, and personalize our platform.
Communicate with you regarding your account, transactions, security, and services.
Respond to customer-support requests.
We use appropriate technical and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include encryption, access controls, authentication mechanisms, monitoring systems, and other security technologies. However, no internet-based system can be guaranteed to be completely secure.
We do not sell or rent your personal information.
We may share information when reasonably necessary with:
Payment processors and financial service providers.
Identity-verification and compliance providers.
Technology, hosting, security, and infrastructure providers.
Government agencies, regulators, law-enforcement authorities, or courts where required or permitted by applicable law.
Professional advisers and service providers where necessary to operate and protect our business.
Third-party service providers are expected to handle information in accordance with applicable privacy and security requirements.
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and satisfy legal, regulatory, tax, accounting, and compliance obligations.
Retention periods may vary depending on the type of information and applicable requirements.
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information where legally permitted.
Request restriction of certain processing activities.
Object to certain uses of your information.
Withdraw consent where processing is based on consent.
Request a copy of your personal information where applicable.
Some requests may be subject to legal, regulatory, security, or contractual limitations.
Influx Markets may use cookies and similar technologies to maintain sessions, improve functionality, understand platform usage, enhance security, and analyze performance.
You may manage or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the platform.
Because Influx Markets may provide services to users internationally, your information may be processed or stored in countries other than your country of residence.
Where required, we will take appropriate measures to ensure that international transfers of personal information comply with applicable data-protection laws.
Influx Markets is not intended for individuals below the minimum legal age required to use our services. We do not knowingly collect personal information from children in violation of applicable law.
Our platform may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices, content, or security of third-party services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on the Influx Markets platform. Where required, we will provide additional notice regarding material changes.
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Influx Markets
Email: support@influxmarkets.com
Last Updated: September 2026
Spain